Monthly Archives: October 2017

Indian Art And Craft Industry- An Overview

Indian Art and Craft Industry- An Overview

India is a land where every corner is evident with the greatness of art and craft. The traditional quintessence of Indian art and craft can be seen even in the daily used objects like earthen pot, mugs, bed-sheets or any such things. The objects are created with a great creativity that portrays magnificent work of art. That is what Indian art and craft industry is!

Indian art and craft is an old saga. Although, the present state of the industry is flourishing with a touch of contemporary designs and patterns but it is deeply entrenched with the rich craft customs from the past. The uniqueness in the Industry lies in its own way.

India”s richness in art and craft can be seen in every product whether garments, Jewelleries or household furnishings. These products are a perfect mix of traditional designs and modern techniques. Due to their diversity in designs and their being utilitarian in nature, they are high in demand. This has given many Indian traders to invest in the industry and flaunt India”s custom across the world. Products such as table mats, napkins, bed sheets, lamp shades etc are made out astoundingly with the use of natural material, textile printing, block printing, tie and die, hand printing etc, and are much in demand. Gems and jewelries are other obsession of India. The rising demands in gems and jewelries have transformed Indian craft traditions into a full-grown organized industry. Garments such as woolen shawls and phirens from Himachal, traditional sarees ranging from Banarsi Amru, Tanchoi, Paithani, Patola, and Kancheevaram are the most popular export garments. Indias zardozi and brocade work are highly recognized these days. Other utilitarian craft products like cushions, curtains, bedcovers, sheets, metal furniture, wood furniture, boxes, cabinets, terracotta items, utensils, garden pots, papier-mch products, brass and silverware, carpets, rugs and durries from Kashmir, jute and coir items, wood and stone sculptures, traditional paintings, decorative pieces, embellished wooden sculptures, stone and wood carvings, and many more are on the rise in India as well as in abroad.

Here is the Swot Analysis of the Indian art and craft industry that gives you more information on the present status of the industry;


“The industry has potential in domestic as well as international markets.

“It provides wide variety in each product and exhibit diversified culture of India.

“Industry caters to the different market sectors covering handicrafts, textiles and jewelries.

“Gives potential source of employment

“It requires low capital investment

“It is a great source of foreign revenue as it is a huge export industry.


“Industry lacks communication and infrastructure

“Lack of co-ordination between Indian manufacturers-exporters and Government

“Inadequate information available on new technology

“Industry is still confined to rural areas of the nation

“No promotional support is given to the sector


“Emerging demands of Indian crafts across overseas

“Development of retail sectors and changing lifestyles offer huge requirements of such products

“Rise in the industry is due to development in tourism

“Internet has emerged as a mean to develop its market network


“Increasing competition in domestic markets

“Quality products manufacturing by countries like South Africa and China

“Better trade terms are offering by these countries

“Competing countries offer better technological support and R&D development facilities

“Challenge to establish balance between demand and supply of quality products

The reason why Indian art and craft is highly appreciated and constantly flourishing in domestic and foreign markets are due to its utilitarian nature and high acceptance among people of India and people across the whole world.

Loyalty Program Hospitality Industry

Hotels get nearly half of their revenues from the small segment of travelers who spend about a month each year on the road: frequent visitors make up only 10 percent of all hotel guests but account for 44 percent of
hotel nights . In the early 1980s, hotel chains began to recognize the value of such customers by introducing loyalty programs patterned on the airlines’ frequent-flier model. These programs have succeeded in maintaining the loyalty of people who travel moderately often but are not as effective as they might be with other segments, our research suggests.

The frequent-traveler segment represents $40 billion to $50 billion in revenues each year. These guests spend some of that money in their preferred hotel chains, but their wandering ways leave $22 billion to $27 billion in play. Persuading such people to narrow the field from three or more chains to their favorite two could add seven to ten nights at the chain they prefer. To capture this opportunity, hotel executives must ask, “What do you get the person who has everythingor at least more points than he or she can use?”
Part of the answer might involve changing the way points are redeemed. Even for elite-status members of a loyalty program, redeeming them for free hotel rooms can be cumbersome at popular times and destinations.

2.Loyalty Club Members Habitat
The percentage of all guests who indicated club membership is “very important” when selecting their most
recent hotel stay increased steadily throughout 2003 with a 25-percent annual increase.
Frequent travelers are four times more likely to consider club
membership very important when selecting a hotel.
Among frequent travelers, club members have considerably higher incomes, pay slightly more per room
night, stay more nights per year in hotels and are more tolerant of price increases compared with
nonmember hotel guests
The average profile of a frequent traveler who joins a loyalty program is a 47-year-old male traveling on
business. He stays 31 nights per year in hotels, is very brand loyal, pays an average of $103 per night and has an annual income of $104,000


Electronic customer relationship management (e-CRM), in the context of the exploding Internet distribution and marketing in hospitality, is a business strategy supported by Web technologies, allowing hoteliers to engage
customers in strong, personalized and mutually beneficial interactive relationships, increase conversions and sell more efficiently.

e-CRM cannot exist in isolation
Today’s multi-channel marketing model requires a single brand image to be communicated across all channels. In the same time it requires interactive customer relationships to be established and maintained across all

Anytime an Internet user lands on a hotel website, a branding interaction occurs. This branding interaction can
be positive or negative . Unfortunately for some hoteliers on many occasions a
visit to the hotel website turns out to be the last point of contact with this particular customer.
Two key questions are facing hoteliers today:
Who owns the customer in this new online environment? The online intermediary, which made the
booking, or the hotel where the guest stayed?
How can hoteliers establish mutually beneficial interactive relationships with the customers in order
to increase repeat business, boost revenues, and retain loyalty?
Here are the main aspects in e-CRM in hospitality:
1. Know Your Customer
2. Customer Service
3. Personalization
4. More Efficient Marketing
5.Building Customer Loyalty

Knowing your website visitors is an extremely important consideration when conceptualizing and designing your hotel website and your e-CRM strategy. After all, addressing your key audiences and providing them with relevant information is one of the key aspects of any hospitality site. Different customer segments should easily identify areas on the site that speak to them. Internet users visit a hotel website not as John Smith or Jane Smith, but as a Business Traveler, Meeting Planner, Special Event Planner, Family Traveler, Spa Services
Seeker, Golf Outing Seeker, Vacation Planner, Convention Attendee, Wedding Planner, etc.

Case Study: Who Are Your Online Customers?
The 2004 RUSH Report, a joint effort by Hospitality eBusiness Strategies and iPerceptions, based on nearly
40,000 customer survey respondents on 30 major brand hospitality websites, shows that 56 % of all visitors on
hotel branded websites are Leisure Travelers and 32% are Business Travelers. The benefits are obvious:
Identify your most valuable customers with best lifetime value perspective
Allows guest-centric data mining: guest history, guest profiles, past bookings, preferences, etc.
Enables informed decisions in real time
Allows fast response times
Real-time Guest Lifetime Value
Deliver business insight to executives, marketers, sales
2. PERSONALIZATION Personalization is more than providing the right information to the right person at the
right time. Personalizing the customer experience on the hotel website is a powerful conversion and retention
tool. Customizing your interaction with your most valuable customers will provide significant long-term rewards.
Adopt a policy on how to address your guests via email Addressing the customer segmentation issues on the property website is a logicalnext step. Creating a targeted email marketing campaign is another good step.

For the major hotel brands, the personalization efforts are much more complex and expensive. Customization tools used by some major brands and airlines allow website users to actively personalize their website experiences using over 250 criteria. Here are some of the efforts by the major travel and hospitality companies to make the user experience more personable:
Personalization agents using a variety of customization applications, capable of creating Behavioral
Profiles and a Real-time profile for each customer
Collaborative filtering: Using preference matrix and artificial intelligence to capture and predict
customer interests
Decision-support applications utilizing various applications for Behavioral Profiling, Predictive Modeling, Collaborative Filtering and Click-Stream Analysis, capable to sense the purchasing behavior and patterns of the user. By providing a customized booking experience these applications can boost the conversion rates.
It is important to understand that customer service is only one aspect of e-CRM and is primarily a reactive function aiming to improve performance and efficiency, while e-CRM as a whole is a proactive long-term strategy.
On the Internet the customer support aspect of e-CRM is an extremely important trust building and customer retention tool. A well positioned Contact Us or Help button or Push-to-talk feature speaks volumes about the
hotel brand and builds trust. 57% of online shoppers actively seek sites with good customer service

Case Study: e-CRM Comp Analysis of 9 major upscale hotel brands.
HeBS uses its proprietary CyberScore system to evaluate various aspects of 9 upscale hotel brands. HeBS addresses e-CRM features and functionalities considered essential for optimum customer experience, such as customer support, ease of use and visibility of customer support throughout the site, customer support by phone and email, personalization, “Self-service” Customer Service Tools , “Live” Customer Service Tools, corporate and property level help desks and contact info. Evaluated were a total of 9 e-CRM features. The maximum score is 90

Live Service Tools: Push-to-talk functionality and real-time interaction with live agent; instant messaging and chat-room type of assistance; Voice-over-Internet Protocols (VOIP) applications; automation to pre-screen live
support (selective approach) E-Mal Service Tools: Inbound e-mail management; automated e-mail response systems, capable of
automating 80%-90% of e-mail volume with 98% accuracy, and dramatically improving service and reducing support staff by up to 40%.

eMarketing plays a crucial role in establishing interactive relationships with your customers. eMarketing is a
marketing strategy that uses the Internet as its medium.
The main issues facing eMarketers in hospitality today are:
Guest profiling and one-to-one marketing.
Accurate segmentation: focused segmentation equals higher response rates
Create narrow-focused marketing campaigns
Utilizing lifestyle data and personal preferences in the marketing
Building opt-in email lists and precision e-Mail marketing (fivefold higher response rates)
Internal benchmark of customer lifetime value
Cross-selling opportunities
Campaign tracking and ROI analysis
Developing a robust and effective eMarketing strategy requires not only an extensive knowledge of your
customers and precise customer segmentation, shifting marketing finds from offline to online channels, but
deciding what your marketing objectives are.
Display Ads (e.g. Traditional Banners): Steady decline: 2003: 21% (as percentage of total online
advertising spend); 2002: 29%; 2001: 36%; 2000:50% (PWC/IAB). Click-through rate 0.83% in
Feb 2003 (eMarketer)
Keyword Search (e.g. PPC, paid-inclusion, etc): Steady increase: 2003: 35%; 2002: 15%; 2001:
4%; 2000: 1%.

Classifieds: increased usage of this format: 2003: 17%; 2002: 15%; 2001: 16%; 2000:7%.
e-Mail Marketing: Currently between 3%-4% of total spend; Jupiter Research reports that US email
marketing spending will rise from $2.1 billion in 2003 to $6.1 billion in 2008.

Overall Site Satisfaction: How would you rate your website experience overall?
Excellent 18.80%
Very good 35.73%
Good 28.94%
Fair 12.22%
Poor 4.31%
Total: 100%
Different customer segments perceive the hotel website differently. While not dramatically different, Business Travelers appeared slightly more critical than other user groups. Even when they felt satisfied, Business Travelers
appeared more critical: 54.57% found the site to be Very good or excellent compared to 55.14% for LeisureTravelers.

Conclusion: e-CRM is an integral part of online distribution and marketing in hospitality. The Internet provides the best direct means to reach existing and potential customers. Establishing interactive relationships with your
customers, which is the essence of e-CRM, will help you retain your customers, increase revenues, and build brand loyalty.

To know more about HOSPITALITY INDUSTRY check out ITC Infotech Website

Travel Industry, Hospitality Industry, ITC Infotech, loyalty program,

Customized Services – Latest Trend in SEO Peterborough Industry

SEO (search engine optimization) has become the need of hour for every business site whether it is small or large size. Doing business successfully in the traditional offline manners has become the matter of past. Today to remain in race, everyone wants maximum exposure to its targeted customer base. Increasing demand of SEO proves that the most business owners have accepted its importance and are satisfied with the results. But it is also a fact that long term results depend upon the right SEO practice applied by the service provider. Therefore, right selection of SEO service provider becomes too much crucial especially if one is located at or around Peterborough. When we start our search for a suitable and reasonable SEO Peterborough service provider, we come across numerous options; everyone has its own attraction. Therefore, -picking up the best SEO Peterborough service’ becomes a tough task for many business owners and professionals.

SEO practices are not bound to any standard working frame. Every projects needs different SEO practices, therefore, one quote received for one project may not be workable for another project. SEO planning is done after analyzing the website’s parameters; therefore, everything that a SEO service provider at Peterborough offers is customized. The positive aspect of this practice is that it allows the web owners to get the services within budget. Total SEO plan can be divided into phases and the owner is free to choose the options to implement SEO practices of either one phase or more phases. In any case, web owner will have to wait for the results because there is no practice that could deliver overnight SEO results. In nutshell, price, while selecting the SEO service provider at Peterborough, becomes a secondary issue.

SEO Peterborough service providers are well familiar of budget limitation of the business owners as well as intensifying competition. Therefore, they suggest short term low budget practices. When you get similar proposals from two or three SEO service providers, it becomes further tough to pick up the best. The best way is to compare the business experience, client base, specialization in SEO practices and team strength. Asking for the references related to your area or trade is also a good practice to verify the claims. Leading SEO Peterborough service providers have online updating system; therefore, you never need to follow up for the updates. Reporting can be fixed weekly or fortnightly basis. Select the one who could customize the SEO project process as per your requirements, ensuring the results.

About the Author:- Jonnie K. Allen is writing articles for googlesolutions, We specialize in Smart business owners prefer seo services uk providers that offer seo reseller service also. seo peterborough, seo cambridgeshire, seo company uk, and many more….